Returns & Exchanges

We have a simple, no fuss returns policy.  You must return your items within 14 days from the purchase date, so if you need to return items for any reason here's what to do.


REFUNDS and STORE CREDITS


If you would like a refund or store credit, simply fill out the returns form (download one here).  Once we've received and processed your Refund or Store Credit you will receive a notification email.  Please allow up to 2 days from receiving our refund notification email for the refund to show up on your credit card statement. Paypal refunds are instant. Store Credits have no expiry date.

 ITEMS FOR EXCHANGE

1.  The quickest way to receive your new items before they sell out in the size you need is to place a new order online and send back the original order.  Once your return has been received we will process a refund.

OR

2.  Please use the returns form to request an exchange (download a Form here).  Provided we have the item available we will send it back out to you so please include a prepaid Australia Post satchel so we can send the new item out to you.  If we do not have the item available we will issue a refund and notify you via email.

Please note that we do not cover postage costs associated with returning items.

Often parcels get lost if they are marked 'return to sender'.  We do not take responsibility for refunds if parcels are lost in this way.  We suggest you get a tracking number from Australia Post for your return.


Finds For Fabulous Women Returns

8 Bridge St,

Brooklyn NSW 2083

If you are located in Sydney NSW, you are welcome to drop your return in to the warehouse in Brooklyn for processing.


FAULTY ITEMS
We take all care to ensure that our items are thoroughly inspected before being sent out to you.

We are happy to issue you with a refund in the case of a manufacturing fault. 

If you believe your garment has a fault or you have received the incorrect item, please specify this when sending your email to emails@fffw.com.au 

Conditions

Please ensure that all items are returned in the same condition as received.  Please take care when trying on your items to avoid makeup marks and perfume transfer. Please ensure swing tickets and tags are left on the items.  Please be aware of pet hair and cigarette smoke that may transfer to the garments and result in a refund being refused.

Please note - if you receive free shipping and return your order for a refund or exchange we will charge you $14.99 - this will be deducted from your refund.